(2) Innovation is the spark that keeps organizations moving ever onward and upward. We innovate to:

a. improve products and services,

b. find a new way to do something,

c. make a task easier or faster,

d. save money

e. enhance our jobs, and

f.increase our promotability.

Without innovation, new products, new services and new ways of doing business would never emerge, and most organizations would be forever stuck doing the same old things the same old way.Creativity and innovation flourish in an environment that encourages them to grow and to blossom, but all it takes is a frown or a negative word to shut them down completely.

(3) I have to think differently from others. In example, if 'A' sees a handbag as a normal handbag, I should think of how to turn the handbag t groceries bag, school bag or camping bag???? Follow tips as below :

• Look for new combinations.
• Ask "what if?" or develop "what-if" scenarios.
• Consider approaches you've never thought about before.
• Brainstorm with others.
• Be a champion of new ideas — the old ways aren't always the best ways.

(4) Unleashing Creativity

Just think how great it would be if all employees had the opportunity to contribute their ideas to their organizations and be appreciated for doing so. Fortunately, organizations today are increasingly relying on all workers, not just their managers, to find new creative ways to do business.

(5) Secrets to Managing UP

1. Make your boss look like a hero. The better job you do, the better your department-and your boss-will look to corporate higher-ups.
2. Don't be shy. Tell your boss what's on your mind — don't make him or her guess.
3. Be proactive. Anticipate problems and solve them at your level, before they become bigger problems that only your boss can solve.
4. Be your own best advocate. Learn how to present a clear and compelling case for what you want, whether it's a raise or a promotion, an increase in responsibility or authority, or something else you want your boss to do for you. Support your case with hard facts and evidence, not emotion.
5. Enlist others to help. There is strength in numbers. The more people you can bring around to your point of view, the better chance you'll have to see it implemented.

(6) Put Yourself in Your Customer’s Shoes

A key part of being able to take initiative in helping a customer is to put yourself in the customer’s position. Understanding what a customer really wants or needs is essential to delivering on that need. Yet, the longer you are in a job, the more likely it is for you to lose empathy with the customer. Here are ways to keep your customer focus fresh:

(7) Pay attention when you're the customer.

We are all customers in most walks of our lives.

• Pay attention to how you are treated as a customer.
• Who gives you undivided attention and makes you feel welcome?
• How do you react to such treatment?
• When possible, ask others who provide exceptional customer service how they are able to do it.
• What keeps their approach to dealing with customers fresh?

(8) Think about what would be of value if you were the customer.

• As you deal with customers, try to put yourself in their situation.
• When possible, ask customers what they think you should do to help resolve their problems.
• If possible, try to identify multiple solutions to increase the chances that you can meet their needs.
• Experiment with different potential solutions and scenarios by being proactive.
• As you learn a customer's problems or needs, imagine doing something that you have never done before to help them.
• Try to follow through and meet that need.

(9) Have fun with the customer.

• Focus on enjoying your job and enjoying your interaction with customers.
• Vary the way you go about your job tasks whenever possible.
• Be in the present as you focus on and deal with others.